CASE STUDIES

i-kiosks in retail outlets provide a number of ways to enhance customer experience and facilitate the sales process. Many retailers find value in utilising i-kiosks as part of a “clicks and mortar” strategy. Thus, using i-kiosks to provide shoppers in their stores with access to a wider product selection on their websites. Specifically, kiosks can be used in retail environments to:

• Promote and provide access to store website
• Provide access to far more products than physical store can stock
• Enable online transactions through store website
• Gathering feedback and suggestions
• Enrol customers in loyalty programs
• Act as a store/merchandise directory
• Allow access to gift registries
• Promote other store locations

eGovernment initiatives generally aim to facilitate the flow of information between government and the public.  However, as many people still lack access to PCs or the Internet this relegates them to the wrong side of the digital divide.  Use of i-kiosks in Government to deliver information to the public is one way in which central and local governments can bridge this divide.  eGovernment kiosks:

• Provide controlled access to eGovernment portals/websites
• Deliver cost savings by allowing users to perform transactions on-line
• Increase access to information about local government programs & services
• Publicise new government websites or initiatives
• Provide local tourist information
• Act as a public, physical embodiment of government technology expenditures
• Help bridging the digital divide

Our i-kiosks provide an ideal way to deliver building directory information to guests or employees. Unlike a traditional static directory, fully customisable kiosk-based interactive directory is searchable, easily updatable and scalable. Moreover, interactive directories on kiosks could:

• Issue photo visitor passes to guests
• Provide directions
• Give access to floor plans
• Links to companies’ websites
• Check availability and presence of particular employee
• Provide access to online policies & practices

Increasingly, human resource departments are delivering information via corporate intranets. Interactive i-kiosks in corporate environment help extend these efforts and bridge the digital divide for employees who lack computer access, such as those in manufacturing or production environments. When placed in high-traffic areas like cafeterias, i-kiosks allow HR departments to:

• Provide access to a company’s Intranet
• Publicise corporate events & activities
• Provide access to online policies & practices
• Allow employees to easily change their personal information
• Highlight internal job postings/openings
• Improve overall internal customer service
• Ensure that no employees get left behind

Over the past few years, many banks and other financial institutions have deployed interactive kiosks in their lobbies and branches. I-kiosks in banking and finance environment can handle some of the customers’ transaction needs, and provide customers with information about bank products & services, especially e-banking options. In such a setting, kiosks enable banks to:

• Promote a bank’s website 
• Provide demonstrations of electronic banking
• Answer frequently-asked customer questions
• Highlight banking products, services, interest & loan rates, etc.
• Offer self-service facility for selected operations
• Capitalise on existing systems & increase effective technology deployment

Presence of i-kiosks proved valuable and effective in many other environments. Proven applications for our i-kiosks include:

• Unsupervised internet and e-mail access
• Click on the kiosk picture to enlargePhoto and video e-mail kiosk
• Tourist information delivery kiosk
• Biometric kiosk
• Car dealership point-of-sale kiosk
• Personal website builder
• Public jukebox kiosk
• E-learning kiosk

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